by James Rada, Jr.
Tammy Alban of Upperco thinks her new retaining wall and patio look beautiful … until it rains. Then mud seeps through the wall and water pours into her basement because the contractor did a poor job. Alban is now taking him to court.
Most home renovations don’t end up in court, and those that do could have been avoided in many cases if the homeowner had done his or her homework. Alban said she sees in hindsight that the shoddy work could have been avoided if she had insisted on getting permits, because an inspector would have stopped it early on. However, when she asked, her contractor told her the project didn’t need a permit and that it would only increase the cost.
“I didn’t know it was the homeowner’s responsibility to pull permits,” Alban said. “I hired a contractor because I don’t know these things, and I expected him to know it.”
Done well, a renovation can not only improve your home’s look but increase its energy efficiency and resale value.
Pam Faries of Westminster never liked the small shower in her house. After 20 years, she and her husband, Larry, decided that it was time to renovate.
“We put up with it as long as we could,” Pam said. “The bathroom was so tiny with a tiny shower. We were ready for a new one.”
They wanted a bathroom with space where they could feel comfortable. They called a professional to do the work. Their contractor was J.R. LeFaivre Construction in Taneytown.
“The project manager got what we wanted right away, and we were always on the same page,” Pam said.
Their finished bathroom was just what Pam had envisioned.
Do your homework
Before you talk to professionals and secure a quote, decide what you want. Then you can get an idea of the cost.
“It’s easy enough to research online,” said Matt LeFaivre with J.R. LeFaivre Construction. “One of the best sources is the Cost Vs. Value Report.”
This is an annual report that allows the consumer to get a ballpark idea of what a project will cost in a given area. It also tells the consumer how much different renovation projects will increase the value of a home. LeFaivre cautions, though, that these are just ballpark figures, but they offer a starting point.
“Every home is different,” LeFaivre said. “Well, septic systems, and county codes are some things that are different from place to place and can change the cost.”
If you find pictures that match your vision for a project, save them to show to your contractor.
Get professional help
Your best source for finding a contractor is through the recommendations of friends and family who have had work done. Also try the state and county builders associations. Before calling any contractor, check the company’s Better Business Bureau rating to see if there are any complaints on file.
Alban had a friend recently search the county records about her contractor. She found that the contractor had multiples ongoing fraud cases filed against him. Had she known this beforehand, she wouldn’t have hired him.
Once you call contractors, the first thing to check on is whether they are licensed and have insurance.
If they aren’t licensed, your only recourse should a problem arise is to take the contractor to court. Licensed contractors can have their licenses revoked, and the Maryland Home Improvement Commission also has a fund to finish poor or incomplete work.
“People need to protect themselves from someone who is dishonest,” LeFaivre said.
Alban’s contractor was licensed and the MHIC will pay for anything that her court settlement doesn’t cover.
A contractor with workers’ compensation insurance helps protect you from being sued by a contractor or other worker who is hurt doing a job at your home.
You should also ensure that the contractor has liability insurance.
Gene Canale of Finksburg said that when he was considering contractors to work on his home, he wanted one who could show him what the finished screened-in porch and roof would look like, and he wanted a contractor to provide references.
Ask your contractor for references from the contractor’s previous customers. When you speak to these people, one question you should ask is, “Would you hire this contractor again?”
As you sit down and go over what you want with a contractor, make sure you get the specifics written down, such as the type of material to be used. These can alter the quote considerably depending on your choices.
Also, you might not always want to go with the lowest-priced contractor.
“Everybody I’ve ever talked to who has been burned by a builder was always using the cheapest builder,” said Moses Merrell with Merrell Building Enterprises.
Make sure you feel comfortable with the contractor. You will be working together for a while. You don’t want to be aggravated with or distrustful of the person working on your home.
“My project manager got what I wanted right away,” Pam said. “We were always on the same page.”
What to expect
Remodeling and/or construction will be a disruption to your life, so be prepared. Do your best to be flexible. However, you can do a few things to minimize the disruptions and miscommunications.
“The biggest thing is to have a set of plans,” said Merrell. “If you want to go to California, you know you’re heading west, you just don’t know how to get there. You need a map. A plan is the map for your project.”
While a set of plans will be needed to get the proper permit, Merrell also makes sure that his clients have a schedule for when things will be completed and a “to do” list so that the client knows what he or she needs to do. This helps avoid potential conflicts between him and his clients because everything is laid out and agreed upon.
LeFaivre adds that you should also have a draw schedule for the project funds. He suggested that not more than one-third of the estimated project cost be taken as a down payment and that no more than five draws on the remaining funds be made unless there are change orders.
What to watch out for
“Be aware of the details,” Canale said. “A homeowner should be involved in the project as much as possible.”
Alban said that since she was home during the project work, she kept a detailed job log that included things like when the workers arrived and left, what they did, when and what materials arrived. She also took pictures of the work as it progressed. This helped when another contractor reviewed the log and pictures later and was able to quickly identify the problem.
You also need to be realistic about things. You don’t want your contractor to use cheap materials so don’t expect quality materials to cost a pittance. If you want something in particular, but it puts your project over budget, you will need to cut something out elsewhere or increase your budget.
“The biggest thing that brings a homeowner back to reality is cost,” said Merrell. Seeing the price tag on something homeowners think they want often changes their minds.
One thing that Merrell does with clients is to give them a selection of materials within their budget. That way, if they decide on a more expensive material, then they know why a change order is needed and the reason for the cost overrun.
By the same token, keep an eye out for bargains or materials available from non-traditional places. For instance, you might find the perfect light fixtures at a yard sale.
Try your best to stick to the plan you develop with your contractor. Making frequent changes will only drive costs up and delay the time until your perfect home looks perfect.